Strokecast

Episode 023 — Work Analogies — English Transcript

This is a unedited, machine generated transcript. I use the Microsoft Presentation Translator to create it. You can learn more here.

You can listen to the original episode here: Work Analogies

Date: 2018-07-20
Timezone: -07:00:00
02:39:55:Presenter: Welcome to the stroke cast a generation X stroke Survivor explorers rehab recovery the frontiers of neuroscience at how to peel a banana with one hand.
02:40:10:Presenter: Hello. I’m Bill Monroe and welcome to episode 23 of stroke gassed.
02:40:24:Presenter: This week. I’m going to talk about work analogies one of the reasons that are providers ask us to check our blood pressure at home on a regular basis is something called White Coat Syndrome.
02:40:29:Presenter: White coat syndrome refers to the idea that.
02:41:19:Presenter: doctors who are often wearing, well their white coats and other medical professionals in that uniform can be intimidating for some folks, so are just going to the doctors office can be intimidating studies have found is that one of the presence of the actual doctor blood pressure for many folks actually rises thus giving an overall inaccurate representation of what somebody is typical blood pressure is and it’s because of that completely unintentional intimidation of being in the presence of an expert or an authority figure for many folks plus just the nature of being back in the hospital or being back in a doctors office after what a stroke survivor may have already been through will produce its own level of anxiety, and
02:41:24:Presenter: Anxiety can also lead to inaccurate blood pressure results and similar things.
02:41:24:Presenter: Doctors who are often wearing, well their white coats and other medical professionals in that uniform can be intimidating for some folks. So are just going to the doctors office can be intimidating studies have found is that one of the presence of the actual doctor blood pressure for many folks actually rises thus giving an overall inaccurate representation of what somebody is typical. Blood pressure is and it’s because of that completely unintentional intimidation of being in the presence of an expert or an authority figure for many folks plus just the nature of being back in the hospital or being back in A.. Doctors office after what a stroke Survivor may have already been through will produce its own level of anxiety. And that additional.
02:41:36:Presenter: The idea is sort of that that white coat that separate environment it creates a level of separation between the patient and the medical provider.
02:41:41:Presenter: When we encounter a hospital environment are following a stroke.
02:41:57:Presenter: For most of us, it’s very different from anything. We’ve dealt with before we are suddenly thrust into this machine that is the medical industry to go ahead and do silly things like save our lives and help us recover.
02:42:14:Presenter: But it is a world that has a lot of very specialized knowledge and specialized training that is alien to many of us and all that specialization is, of course, very important for them to do their job, well, and give us. The results that we want.
02:43:03:Presenter: and i’m reminded of this even when i go to see my note on it outpatient basis today, we’re my OTP keep talking about all these tiny little muscles in my shoulder that sometimes fire or sometimes don’t and there’s no way i can even begin to keep track of all of those differen t muscles those little ones and those little edges of the boneno this thing is so important to keep in your shoulder in its socket and all that other stuff in it, but i have trouble keeping track of all of those, i only have to keep track of them ones that affect me directly they have to keep track of all of the different ones in all of the different bodies that they deal with and that is a lot of stuff and it requires a lot of very specialized training, and it’s certainly very impressive, but with all that specialization that the medical profe ssional spend years and
02:43:21:Presenter: sometimes it’s easy for us to lose sight of the idea that the core concepts may not be,
02:43:21:Presenter: And I’m reminded of this even when I go to see my note on it outpatient basis today. We’re my OTP keep talking about all these tiny little muscles in my shoulder that sometimes fire or sometimes don’t and there’s no way I can even begin to keep track of all of those different muscles those little ones. And those little edges of the boneno this thing is so important to keep in your shoulder in its socket and all that other stuff in it, but I have trouble keeping track of all of those, I only have to keep. Track of them ones that affect me directly they have to keep track of all of the different ones in all of the different bodies that they deal with and that is a lot of stuff, and it requires a lot of. Very specialized training, and it’s certainly very impressive, but with all that specialization that the medical professional spend years and years acquiring.
02:43:21:Presenter: Sometimes it’s easy for us to lose sight of the idea that the core concepts may not be, so ilyen to what we’re used to dealing with what I’ve done in therapy isn’t really all that different from. Work, I do in marketing and training.
02:43:33:Presenter: So today. I’m going to talk about these overlaps and how thinking differently about the medical industry can make all of this stuff more accessible and understandable.
02:43:44:Presenter: As you’re listening to this think about how things in your background can make it easier for you to understand the participate in your own or your loved one’s recovery.
02:44:32:Presenter: And after that discussion. I’m going to go ahead and talk about some of the stuff that I’m doing on Facebook with strip cast to begin with I have a background as a corporate trainer and product evangelist basically I taught people how to. Sell computers and how to sell software to go along with those computers and how to sell TV and all sorts of other things. So my industry was the intersection of marketing and adult learning. And in that field we spend our time teaching folks new skills new dologon new abilities and essentially that’s what physical therapists occupational therapist in speech therapist do except instead of teaching negotiation skills or conflict management skills they teach walking. Bathing and swallowing.
02:44:39:Presenter: But at the core. It’s the same both fields are rewriting the brain in some way.
02:45:14:Presenter: One of the big differences between the two fields though is the process by which we do that on therapy side of things a lot of what we do is rote memory its repetition. It’s repeating, it’s memorizing, it’s doing it again to carve those new pathways to make sure that those cells that fire together wire together again, and again to get that pattern as my ot will say it. Will take thousands of repetitions of a movement to really get that neuroplastic change that we are looking for.
02:45:27:Presenter: In corporate training right now there is a movement against the idea of rote memory or robek drilling and repeating the same information to make sure that workers memorized at all.
02:45:38:Presenter: There is some use of exercises to sort of practices scale but not so much on the practicing it over and over and over again.
02:45:51:Presenter: Instead the focus is more on the why you are doing this what you’re going to get from it what is the background of this process and how you can look up that process more in the future.
02:46:38:Presenter: but ultimately you were still doing the same thing we’re still trying to create new pathways in the brain to accomplish a different result than what we get today what i think it’s really interesting though is that this difference means that there is an opportunity for some overlap between these fields between adult learning and development and between stroke and nuoro rehab and recovery were ultimately working towards the same thing with slightly different understandings of how we create new knowledge and new procedures within the brain, i think in the future, there’s an opportunity for a lot more research in this area in what corporate training can learn from the stroke neurorecovery field and what the stroke enduro recovery fields can learn from the corporate
02:46:41:Presenter: And this brings me to the addie model.
02:46:41:Presenter: But ultimately you were still doing the same thing we’re still trying to create new pathways in the brain to accomplish a different result than what we get today what I think it’s really interesting though is that this difference. Means that there is an opportunity for some overlap between these fields between adult learning and development and between stroke and Nuoro rehab and recovery were ultimately working towards the same thing with slightly different understandings of how we create new knowledge. And new procedures within the brain. I think in the future. There’s an opportunity for a lot more research in this area in what corporate training can learn from the stroke neurorecovery field and what the stroke enduro recovery fields can learn from the corporate training field.
02:47:11:Presenter: The addie model is the traditional model for corporate training for adult learning and development as far as how you go ahead and create content. So when we talk about instructional design how you’re creating a course whether that’s going to be delivered in personal weather. That’s going to be delivered virtually through web and R or through online or through an ongoing program in an environment regardless. It’s built off at around the addie model.
02:47:22:Presenter: And the Addie model is a DD IE it stands for analyze design develop implement and evaluate.
02:48:13:Presenter: so here’s how that applies to training say we know we want to train our customer service reps on a new program that our organization is going to be a part of the first thing we want to do is win then analyze the situation, and that am addie for analyze means that we need to understand where are reps are today we need to understand what our learners already know when we need to understand where we want to get them what the result is we want to get from this learning we need to understand and figure out where they are physically located is thi s going to be something that we can go ahead and go on site forward is this going to be something that we have to cram into a half hour or is it something that will have a full day available for is there a budget
02:48:41:Presenter: is there software and other resources available is
02:48:41:Presenter: So here’s how that applies to training say we know we want to train our customer service reps on a new program that our organization is going to be a part of the first thing we want to do is win. Then analyze the situation, and that am addie for analyze means that we need to understand where are reps are today. We need to understand what our learners already know when we need to understand where we want to get them what the result is we want to get from this learning we need to understand and figure out where they are physically. Located is this going to be something that we can go ahead and go on site forward is this going to be something that we have to cram into a half hour or is it something that will have a full day. Available for is there a budget for this.
02:48:41:Presenter: is there software and other resources available is this going to be an optional program for them will be mandatory basically we need to analyze the whole opportunity around
02:48:42:Presenter: so once
02:48:42:Presenter: Is there software and other resources available is this going to be an optional program for them will be mandatory basically we need to analyze the whole opportunity around this training what needs to be done and how we’re going to. Do it what the constraints we are working with our and what freedoms we have to ensure that we get this result and, of course, as I said, at the beginning of this we need to know what that result is.
02:49:32:Presenter: so once we have that in mind and we have all of that core information, then we can move on to the first D in addie, and that is the design phase, now, this is where we take a lot of that information, we have from the previous phase and we start turning that into an outline of what we’re going to do here is maybe we will make those final decisions about is this going to be a virtual training is this going to be an in person training is this going to be a mix of the two are we going to have checkins four weeks later , how are we going to design this overall what is going to be our outline for this content, how are we going to introduce it, how are we going to transfer the knowledge, how are we going to assess it, we need to figure out all of these hows and whys and build out that
02:49:41:Presenter: this is often then will when will go ahead and circulate
02:49:41:Presenter: So once we have that in mind and we have all of that core information. Then we can move on to the first D in Addie. And that is the design phase. Now, this is where we take a lot of that information. We have from the previous phase and we start turning that into an outline of what we’re going to do here is maybe we will make those final decisions about is this going to be a virtual training is this going. To be an in person training is this going to be a mix of the two are we going to have checkins four weeks later? How are we going to design this overall what is going to be our outline for this content? How are we going to introduce how are we going to transfer the knowledge, how are we going to assess it. We need to figure out all of these hows and whys and build out that detailed out.
02:49:41:Presenter: this is often then will when will go ahead and circulate that training plan around key stakeholders who may need to sign off
02:50:16:Presenter: once we have that design phase done, then we can move into
02:50:16:Presenter: This is often then will when will go ahead and circulate that training plan around key stakeholders who may need to sign off on that.
02:50:18:Presenter: once we have that design phase done, then we can move into the second day, which is develop and this is where we actually go ahead and create the elearning modules the training modules will take online or will go ahead and create the detailed lesson plan that will happen in that in person training will go ahead and create the powerpoint slides that will go along with that training will build out the exercises were going to want the learners to do and complete and will build out
02:50:32:Presenter: assessments for that class and then after we’ve done all of that, then we move on to the
02:50:32:Presenter: Once we have that design phase done. Then we can move into the second day, which is develop and this is where we actually go ahead and create the elearning modules the training modules will take online or will go ahead and create the detailed lesson plan that will. Happen in that in person training will go ahead and create the Powerpoint slides that will go along with that training will build out the exercises were going to want the learners to do and complete and will build out the actual.
02:50:33:Presenter: assessments for that class and then after we’ve done all of that, then we move on to the eye and addie and that is implement this is when the learners will actually go through all of that training they learn it whether it’s going to be online whether
02:51:22:Presenter: in person will spend their time there and they’ll complete that session and
02:51:22:Presenter: Assessments for that class and then after we’ve done all of that, then we move on to the eye and addie and that is implement this is when the learners will actually go through all of that training they learn it. Whether it’s going to be online where they are.
02:51:26:Presenter: in person will spend their time there and they’ll complete that session and they’ll complete those modules and then after they’ve completed that and maybe in a couple of different ways will move on to the Y in addie, and in the evaluate phase, this is where will look at thin gs like did we meet the result did the students learn the things that we wanted them to learn did they go ahead and implement those things on the job did they like the training we want to go ahead and complete a full of valuation of how successful we were in making sure that this training initiative worked and that it delivered what it was supposed to and then we could take what we learn in the evaluate phase and we can cycle that back into revisions by going through another addy cycle if needed and the cycle governs how a lot of adult
02:52:09:Presenter: gets developed delivered in implemented
02:52:09:Presenter: In person will spend their time there and they’ll complete that session and they’ll complete those modules and then after they’ve completed that and maybe in a couple of different ways will move on to the Y in Addie. And in the evaluate phase. This is where will look at things did we meet the result did the students learn the things that we wanted them to learn did they go ahead and implement those things on the job did they like the training we. Want to go ahead and complete a full of valuation of how successful we were in making sure that this training initiative worked and that it delivered what it was supposed to and then we could take what we learn in. Evaluate phase and we can cycle that back into revisions by going through another addy cycle if needed and the cycle governs how lot of adult learning content.
02:52:12:Presenter: gets developed delivered in implemented in evaluated, well here’s the thing about that adding model though based on my understanding of what happens in therapy is that there is an adding model going on there too, now the medical professionals may not use the same terms , but if you look at what happens as your therapist put together a plan for you especially if that’s going to be in patient is that they first have to assess your condition where are your limitations, what do we need to change what is your current condition , what do we have to work with that’s just like the analyse phase, then they can go ahead and start figuring out the therapy goals what are they going to do what are the different exercises that are going to make sense why are they going to do them where do we want to take t his hour we’re
02:52:17:Presenter: Be able to do this in patient is this something that has to happen how patient how is all of this stuff going to come together. And that’s basically the design phase.
02:52:17:Presenter: Gets developed delivered in implemented in evaluated. Well, here’s the thing about that adding model though based on my understanding of what happens in therapy is that there is an adding model going on there too. Now the medical professionals may not use the same terms. But if you look at what happens as your therapist put together a plan for you especially if that’s going to be in patient is that they first have to assess your condition where are your limitations. What do we need to change what is your current condition? What do we have to work with that’s just the analyse phase, then they can go ahead and start figuring out the therapy goals what are they going to do what are the different exercises that are going to make? Sense. Why are they going to do them where do we want to take this hour?
02:52:56:Presenter: then they can move on to the development phase where once they know those limitations and they have that german gold what they’re going to do they can go ahead and start listing out the specific exercises they’re going to have you do or a specific pool of exercises that they ‘re going to work with you on depending on exactly where you are at that day, and then, of course implement is when we actually go through the therapy and go through the treatment and then, of course evaluate where are therapists are going ahead and complete their paperwork and reporting back to their colleagues and the rest of your medical team as appropriate for what’s working and what’s not working what are the problems are there that we need to be able to address and what the future of your treatment is going
02:53:32:Presenter: i that’s basically a formula that is working in
02:53:32:Presenter: Then they can move on to the development phase where once they know those limitations and they have that German gold what they’re going to do they can go ahead and start listing out the specific exercises they’re going to. Have you do or a specific pool of exercises that they’re going to work with you on depending on exactly where you are at that day, and then, of course implement is when we actually go through the therapy and go. Through the treatment and then, of course evaluate where are therapists are going ahead and complete their paperwork and reporting back to their colleagues and the rest of your medical team as appropriate for what’s working and what’s not working. What are the problems are there that we need to be able to address and what the future of your treatment is going to be.
02:53:34:Presenter: i that’s basically a formula that is working in the background or can work in the background even if again, the therapists don’t necessarily use that specific structure the core elements of the adding model are still being applied to treatment in order to make it successful, but it’s not just in the training model that i see overlap, i also see overlap in more specifically the sales process that i’ve worked with in the sales process that i have trained folks on in
02:54:20:Presenter: i was talking to my ot the other day, he introduced the term of fartons to me
02:54:20:Presenter: That’s basically a formula that is working in the background or can work in the background even if again, the therapists don’t necessarily use that specific structure the core elements of the adding model are still being applied to treatment. In order to make it successful, but it’s not just in the training model that I see overlap. I also see overlap in more specifically the sales process that I’ve worked with in the sales process that i have trained folks on in the past.
02:54:23:Presenter: i was talking to my ot the other day, he introduced the term of fartons to me an affordance is a term that the therapists use it refers to a capability, that’s something affords to you, so, for example, in his analogy, he talked about the chair might have metal legs it might have vinyl see and, you know, that’s one way to describe a chair but that’s really not what’s important about the chair what’s important about the chair is that it let’s use it gives you a place to relax to sit down to get off your feet that is the affordance that’s what it affords you the opportunity to do and has he was explaining this it occurs to me that, you know, that’s, that’s
02:55:09:Presenter: when we coach folks on how to sell
02:55:09:Presenter: I was talking to my ot the other day, he introduced the term of fartons to me an affordance is a term that the therapists use it refers to a capability, that’s something affords to you. So, for example, in his analogy. He talked about the chair might have metal legs it might have vinyl see and that’s one way to describe a chair but that’s really not what’s important about the chair what’s important about the chair. Is that it let’s use it gives you a place to relax to sit down to get off your feet that is the affordance that’s what it affords you the opportunity to do and has he was explaining this it. Occurs to me, that’s a benefit.
02:55:12:Presenter: When we coach folks on how to sell products. And when I’ve coached broke specifically about how to sell computers. I focus on teaching them how to talk about the benefits. What does this device do for you how does this device make your customers life better because processors in RAM and hard drive and DVD drive speeds and all of that who cares none of that stuff? Actually is what the customer is buying with the customer is buying when they buy a computer is there buying a solution to a problem with that problem is they need a new way to your serfi internet or to edit video. Or audio or watch movies or participate in skype chats or whatever it is ultimately it’s the benefit that they are looking for those features are how they get that benefit.
02:55:14:Presenter: Those features. Maybe how they justify that purchas.
02:55:23:Presenter: But ultimately it’s about that benefit now, it’s going to fit into their life that’s what really matters.
02:55:30:Presenter: You can tell a customer all you want to tell them about the speeds and feeds in the specs on a machine but that’s not going to sell a product.
02:56:20:Presenter: that’s because facts tell but it’s stories that sell the stories about how that’s going to fit in their life helping a customer visualized that product, and that’s what i’ve applied to selling software or selling computers or TV’s or any other assorted things, and that’s the thing though is that we can apply that benefit thought process to things like our arms or legs are communication skills our ability to swallow and even more ultimately, i don’t care about my finger extensors what i care about is being able to release my grip to op en my hand and drop something, i don’t care about my hamstring muscles or my quad muscles when i care about is moving myself quickly
02:56:25:Presenter: Safely to someplace else with little to no page.
02:56:25:Presenter: That’s because facts tell but it’s stories that sell the stories about how that’s going to fit in their life helping a customer visualized that product, and that’s what I’ve applied to selling software or selling computers. Or TV or any other assorted things, and that’s the thing though is that we can apply that benefit thought process to things like our arms or legs are communication skills our ability to swallow and even more ultimately I. Don’t care about my finger extensors what I care abo ut is being able to release my grip to open my hand and drop something, I don’t care about my hamstring muscles or my quad muscles when I care about is moving myself. Quickly easily.
02:56:28:Presenter: Understanding the process in the structures.
02:56:50:Presenter: Is helpful, but it’s not the ultimate goal what we want is the benefit will we want is the affordance that ability gives to us when we do exercises with our therapist they often take us through routines based on. A plan to ultimately get our affordances back.
02:57:02:Presenter: In many respects the principles behind physical therapy occupational therapy and speech therapy aren’t all that different from sales and marketing or corporate training.
02:57:07:Presenter: So how did the principles behind these fields align with your own career?
02:57:11:Presenter: Well, you thinking about that. Let’s talk a little bit about Facebook.
02:58:02:Presenter: i recently published a facebook page for the stroke cast that means when you’re on facebook doing all of your other stuff that you do on facebook you can hop on over there and listen to any of the previous episodes of the struct asked you will find some of the stuff over the re with some, you know, less formal in a little bit less polished content because sometimes it’s easier to just drop something over there versus going ahead and go into the blog for astruc cascam, i have also begun to take advantage of the facebook live video functionality on stroke gas, so i’m starting to do more live videos where i talked about different aspects of stroke in recovery and some of the more conceptual stuff that maybe a little bit less specific than some of the stuff i talk about here, but you’ll see those pop up from time to time and you’re welcome to pop into
02:58:22:Presenter: ask questions and say, hi, and justice generally engage that way on facebook if that’s where
02:58:22:Presenter: I recently published a Facebook page for the stroke cast that means when you’re on Facebook doing all of your other stuff that you do on Facebook you can hop on over there and listen to any of the previous episodes. Of the struct asked you will find some of the stuff over there with some less formal in a little bit less polished content because sometimes it’s easier to just drop something over there versus going ahead and go. Into the blog for Astruc cascam, I have also begun to take advantage of the Facebook Live video functionality on stroke gas. So I’m starting to do more live videos where I talked about different aspects of stroke in recovery and some of the more conceptual stuff that maybe a little bit less specific than some of the stuff I talk about here. But you’ll see those pop up from time to time and you’re welcome to pop into those chat room.
02:58:23:Presenter: Ask questions and say, hi, and justice generally engage that way on Facebook if that’s where you’re already interacting with a lot of your web content in some of those videos. I’m doing some more of the practical stuff as well. Actually did a recent video where I actually demonstrated in my one handed banana peeling technique?
02:58:39:Presenter: So you can head on over to Facebook dot com slash drug cast or just check out the show notes for this episode over and stroke gas dot com and go over to that page and check out the content there and. Go ahead and give us a like, and that brings me to the hack of the week.
02:58:59:Presenter: When I get to Starbucks, which I probably do way too often, but it’s OK coz. Now I’m only getting single shot americanos instead of five shot Venti Americano.
02:59:00:Presenter: i get my coffee at the pick up area, and then i still have to get it over to my table, of course one hand done work yet and the other hand holds
02:59:25:Presenter: so that presents some challenges in managing that cup of coffee because i haven’t yet found
02:59:25:Presenter: I get my coffee at the pick up area, and then I still have to get it over to my table. Of course one hand done work yet. And the other hand holds my cane.
02:59:27:Presenter: so that presents some challenges in managing that cup of coffee because i haven’t yet found that third hand there a couple of solutions this one is, of course to ask the brista to bring it over to the table for me and that is something starbucks will do to accommodate those with disabilities but since i can manage some steps without my cane i can also sort of make it over there on my own if i just had that
02:59:39:Presenter: munstead of growing a third hand what i did was i picked up a cane clip, and
02:59:39:Presenter: So that presents some challenges in managing that cup of coffee because I haven’t yet found that third hand there a couple of solutions this one is of course to ask the brista to bring it over to the table for me. And that is something Starbucks will do to accommodate those with disabilities but since I can manage some steps without my cane I can also sort of make it over there on my own if I just had that third hand.
02:59:40:Presenter: Munstead of growing a third hand what I did was I picked up a cane clip, and I found these on Amazon it and you could just go over to start cascam came clip. And that will take you to that page on Amazon via my affiliate link.
03:00:09:Presenter: These things just snap onto a cane near the top of it, and then you could easily clip your cane to your belt your waistband your pocket or something else. And then mikane just sort of hangs from the edge of my parents as I walk slowly over to my table with the hot cup of coffee in one hand and perhaps the bag with the cookie hanging from my mouth but. It is one solution for figuring out where do I put the cane when I want to hold something with my one functional hand.
03:00:24:Presenter: It’s one of those things that is a surprisingly useful gadget, and there are actually a number of other accessories that you can find on Amazon that you can attach shorcan. So you can sort of keep it out of the way when you’re doing other things.
03:00:31:Presenter: So that’s it for this week. How did your experience with the stroke industry compared to your current or your previous career?
03:00:37:Presenter: Go ahead. And let us know in the comments over it struck cascam work analogy.
03:00:44:Presenter: If you use a cane to get around go ahead and check out the king clips over on Amazon is going to stroke ask dot com cane clip.
03:00:55:Presenter: Head on over to Facebook dot com slash stroke gas tank click on the button and, of course as always don’t get best.
03:00:55:Presenter: Family.
03:00:59:Presenter: Thanks a lot, I’m going around.
03:01:24:Presenter: The stroke cast Bill Monroe and bills gas provide general information and entertainment not medical advice. Please do not make any changes to your treatment plan or the execution of your treatment plan without first consulting your personal doctor or medical team.
03:01:37:Presenter: The stroke cast is a product production of the currently speaking podcast network.